NCSS Officially Launches Customer Support Center

We are proud to announce the official launch of our new Customer Support Center, a call center specializing in customized outbound calling campaigns for both B2B and B2C clients. This initiative is part of the organization’s ongoing mission to empower individuals who are blind or visually impaired through meaningful employment while providing a valuable service to the business community.

Designed to support the customer service and outreach needs of businesses across industries, the Customer Support Center provides high-quality outbound call services—including lead generation, customer retention, satisfaction surveys, and appointment setting. Each campaign is fully customized to align with the specific goals and expectations of each client.

“Our Customer Support Center is more than just a service—it’s a solution with purpose,” said Kim Zimmer, President/CEO of North Central Sight Services, Inc. “We’re not only helping businesses strengthen their customer relationships—we’re also creating sustainable employment opportunities for individuals who are blind or visually impaired. It’s a win-win.”

Key Features of the Customer Support Center include:

• Outbound B2B and B2C calling services
• Campaigns tailored to meet unique client objectives
• Professional, local customer service representatives trained in customer care best practices
• A socially responsible approach to business

North Central Sight Services has long been a leader in advocating for and employing individuals with visual impairments. The Customer Care Center extends that legacy by offering a service that merges commercial excellence with social impact. Businesses interested in launching a customized campaign or learning more about the Customer Support Center can visit ncsight.org/customer-support-center or call 570-599-8753.